THE NITTY GRITTY

GREEN FEE

Each time you visit our sustainable salon your service bill includes a small green service fee of just $2 that will help support the salon to keep its commitment to sustainability without compromising the quality service we offer you.

SALON POLICY AND COVID-19

Please we ask you to reschedule your hair journeys with us with as much notice as possible if you are feeling unwell at all. Any sign of illness you will regrettably be ask to leave and reschedule. If you have been in contact with anyone who has been overseas please do not under any circumstances enter the salon for at least 14 days. We have an obligation to our team and everyone who enters our salon to keep a safe place.

Our tribe are monitoring the government updates and guidelines very closely and keeping our guests health is important to us.

We continue to follow our usual plus extra hygiene practices in salon and are following all regulations and adapting as they change. We have New Edition hand sanitizer available to use and ask everyone who enters to use this and spraying all surfaces with there 30 day surface spray between every client as usual. New edition is tested against covid-19.

We appreciate your understanding and we will do our best to do the right thing by everyone! We apologies if we cannot be of service to you at any point as this is upsetting for us as much as it is for you.

CANCELLATION POLICY

(VOID IN THESE UNCERTAIN TIMES HOWEVER NO SHOWS WILL STILL BE CHARGED A 50% CANCELLATION FEE ON THEIR NEXT APPOINTMENT)

We appreciate that things happen outside of your control and try to be gentle and understanding when things don’t work out!

A confirmation message is sent out for your convenience 48 hours prior to your hair journey. We kindly ask you to respond YES to confirm when you find a moment too. If we fail to hear from you within 12 hours we will regrettably be forced to cancel your hair journey to allow for other guests to book in so we can continue to grow. If we do not fill your session time you may forfeit your deposit or a cancellation fee of 50% may be applied to your next visit.

GIFTCARDS

Please note gift cards expire within 12 months of purchase unless agreed upon otherwise.

PROMOS

Please note that no promotional offers are accepted on late nights, Saturdays or in the month of December! Promotions must be used on full hair services only, unless stated otherwise! Offers expire in 3 months unless stated otherwise and must be used in one transaction, no credit will remain. May not be available to be used in the first 4 weeks of reopening from covid-19, if we have heard from you we will discuss extending for you!

We appreciate your understanding!